The personal information of the customer is deposited with FIVESTAR INTERACTIVE Inc. (hereinafter referred to as the “Company") for a specific purpose in accordance with the customer's own intention based on trust in the Company and the Company recognizes that it is an important management issue to manage personal information safely and to use personal information respecting the customer's intention. Based on this recognition, the Company shall comply with the Act on the Protection of Personal Information (fully enforced on April 1, 2005; hereinafter referred to as the "Personal Information Protection Act"), various laws and regulations related to personal information, and the obligations set forth in the guidelines of administrative bodies such as supervisory authorities. The Company has also established policies regarding the handling of personal information as follows and shall strive to handle personal information entrusted to the Company by the customers in an appropriate manner.
"Personal information" is information that can identify an individual by name (last name and first name), e-mail address, work place and/or school name, affiliation, postal code, address, telephone number, FAX number, etc., and can be stored as a document and saved in various information devices (such as personal computers, various types of servers, terminals, recording media such as CD-ROMs, and data communication devices).
The Personal Information Protection Act stipulates that prescribed matters such as the purpose of use regarding personal information acquired by the Company shall be made public or put in a state in which the person in question himself/herself can become aware of them. The purpose of use of the Company is as follows. When personal information written in a document is obtained directly from the person in question, the purpose of use shall be specified each time. In other cases, when the Company acquires personal information directly or indirectly, the Company shall handle it within the scope of the following purposes of use.
- Sales of products and provision of services in the Company’s business activities.
- Sales promotion activities in the Company’s business activities. (including information on products and services, exhibitions and events, etc., questionnaires, etc. by e-mail, direct mail, etc.)
- Necessary communication in response to various inquiries, requests for materials, etc.
- Review and decision of recruitment, personnel management
- If it is permitted by the provisions of other laws and regulations.
When a customer uses the website of the Company and/or related websites, the customer usually does not need to provide personal information. However, when a customer uses a website for events/seminars, campaigns, inquiries, material requests, services, etc., the Company may ask for the customer's personal information. The Company shall appropriately manage all personal information provided by the customer.
When personal information is provided by customers, the purpose of the information shall be clarified in advance and the information shall be used only within the scope of the purpose. When the purpose of use has been completed and the Company has reasonably judged that the personal information is no longer necessary, the Company shall destroy the provided personal information appropriately.
If the personal information of the customer is to be used beyond the scope of the purpose specified when the personal information is provided by the customer, the Company shall notify the customer of the purpose in advance. If the customer does not agree with the new purpose, the customer may refuse it at his/her own discretion.
If the customer does not wish to provide personal information, the customer may choose not to do so at his/her own discretion. However, please note in advance that if personal information is indispensable for providing the service, the Company may not be able to provide the service.
The Company shall endeavor to keep the personal information the Company has received accurate and up-to-date within the scope of the purpose of use, and shall take necessary and appropriate safety management measures in accordance with the current standards to prevent unauthorized access, leakage, falsification, loss, damage, etc. and make corrections as required.
The Company may outsource the handling of personal information the Company has received to a third party within the scope necessary to achieve the purpose of use. Such third party shall perform necessary and appropriate supervision of the handling of personal information through contracts, etc. after confirming that the handling of personal information is at a sufficient level of security.
The Company shall not provide personal information of its customer to a third party except in the following cases:
If there is an agreement by its customer.
When the Company outsources to a contracted operator to the extent necessary to provide its services.
If the Company is legally requested to provide personal information in accordance with various laws and regulations, or by an administrative agency such as the police.
If a customer requests disclosure of his/her personal information, the Company shall disclose the personal information of the customer, which has been held by the Company for a period of time as prescribed by law or regulation, to the customer after conducting necessary investigations, etc. without delay according to the procedures prescribed by the Company, except in the following cases, in accordance with the Personal Information Protection Act:
If there is a risk of harming the life, body, property or other rights and interests of the customer or a third party.
If there is a risk of significantly hindering the proper implementation of the Company’s business.
If disclosing information would violate any law or regulation.
If a customer wishes to disclose, correct, add, or delete the customer's personal information held by the Company (hereinafter referred to as the "Disclosure, Etc."), the Company shall carry out the Disclosure, Etc. of the customer's personal information, which has been held by the Company for a period of time as prescribed by law or regulation, after conducting necessary investigations, etc. without delay in accordance with the Personal Information Protection Act.
If there is a request for disclosure of the customer's personal information which has been held by the Company for a period of time as prescribed by law or regulation in accordance with the provisions of the Personal Information Protection Act, the Company shall confirm that the request is made by the person in question, and if the Company can confirm that the request is from the person in question, the Company shall carry out the Disclosure, Etc. in writing by mail.
Furthermore, if the Company determines that the Company cannot confirm the identity of the person in question by the sent documents, the Company shall not respond to the request for the Disclosure, Etc. Please note that the Company shall not return any documents sent to the Company at the time of the request for the Disclosure, Etc.
Daito Ginza Building, 6-12-13, Ginza, Chuo-ku,
Personal Information Disclosure Reception